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March 2020 Release Notes

Ryan Haidinger on March 27, 2020
trustspot-main-image

Overview

The March 2020 release is focused on new enhancements to our experience survey tool, while also introducing several new services such as: Retailer Import Syndication, Gift Card Contesting and more.

We've also introduced significant new features & enhancements for Lootly, auto-scroll visual displays, and of course plenty of improvements based on customer feedback.



Table of Contents

Due to the size of this release, you can use the links below to skip to a specific section.

Section 1: Surveys: Question Group

Section 2: Retailer Import Syndication

Section 3: Contest Service: Amazon Gift Card

Section 4: Auto-Scrolling on Visual Displays

Section 5: Lootly Loyalty & Referrals

Section 6: Platform Improvements


Experience Surveys

Question Group & Improvements

The Question Group is a new type of question for our experience survey tool, which allows you to ask multiple questions on a single page. The Question Group is useful if you're wanting a customer to provide answers about a specific item, where all sub-questions are related.

For example, if you're a automotive part company you may want to ask the user the: Year, Make, Model and Color of their car. All answers are than grouped together within the experience moderation page. To learn more about creating a question group, Click Here

Example of Question Group trustspot-survey-question-group

We've also made several improvements to Experience Surveys, including:

  • Added selected product to the product question, when emailing customers.
  • Added new notification to alert if an submission is incomplete.
  • Added the # of submissions for a particular product to the Products page.
  • Display employee name when responding to submissions or reviews.

Syndication

Retailer Import Syndication

This new add-on service allows you to aggregate your reviews from Amazon marketplaces, and dozens of other retailers on a monthly basis. If you're selling your products on Amazon or other major retailers within North America, you can now import this data directly into your TrustSpot account. This service is available on all plans as an add-on service, which starts $199 for up to 25 SKUs. You can use this service monthly or as a one-time import.

To get started, simply contact your account manager to learn more.

trustspot-retailer-syndication

Supported Retailers & Marketplaces

  • Amazon Marketplaces: USA, United Kingdom, Canada, Germany, France, Italy, Mexico, Spain, Australia
  • Bed Bath & Beyond
  • Chewy
  • Costco
  • Home Depot
  • iHerb
  • Jet
  • Lowes
  • Target
  • Walmart
and many more.. For the full list of supported retailers, Click Here to learn more.


Contest Service

Gift Cards Giveaway

This release also includes a new way to incentivize customers to upload additional visual content with their review, in this case a $100 Amazon Gift Card. This service is available at no additional cost for all merchants at the $249 level or higher. TrustSpot will select 1 lucky reviewer from all participating merchants each month, and send that customer a $100 Amazon Gift Card. The Gift Card is paid for and delivered by TrustSpot directly, so there's no additional work on your part. Best of all, if your brand happens to have a winning customer, we will email you the good news as well.

To get started utilizing this feature, please contact your account manager or our support team and let us know if you wish to participate.


Visual Displays

Auto-Scrolling on Visual Displays

We've made a few updates to the both the Visual Carousel and Product Review Carousel, to now auto-scroll after a few seconds. This eliminates the customer having to manually click to scroll, and can be added to any existing or new carousels in a few clicks.

To get started using this feature:

  • Go to: Trust Elements > Visual Carousel or Product Review Carousel
  • Click the checkbox "Enable Auto-Scroll Content" and set the number of seconds for new content
  • Click "Save" and you're done!

Lootly Loyalty & Referrals

New loyalty features & improvements

Our March 2020 wouldn't be perfect, without some new announcements for Lootly - our loyalty, referrals and VIP Platform. Below is an overview of all announcements today:

New Features & Improvements

  • Added inline Product Points: Display the # of points a customer will receive for purchasing a product
  • Added inline Point Balance: Display how many points a customer has from within their My Account area
  • Added YouTube Subscription (earning action): Award points for a customer subscribing to your channel
  • Added 10 new fields to edit within Widget (social interactions, and VIP benefits)
  • Updated customer export to include referral URL
  • Updated rewards page to support all fonts utilized by widget
  • Updated customer import to support tags column
  • Updated customer profile to include individual referral sharing & click stats (under referrals activity)
  • Redesigned referrals activity to show individual action statuses from both the sender & receiver
lootly-inline-points

Plugin Updates

If you're utilizing the WooCommerce or Magento plugin we highly recommend you update to the latest version, to take advantage of new optimizations and features:

  • WooCommerce: Latest version 1.13 ~ added support for "exclude_sale_items" for coupon generation
  • Magento 1: Latest version 1.0.11 ~ improved support for multi-store domains and potential conflict fixes
  • Magento 2: Latest version 1.0.15 ~ same updates applied here from Magento 1

Misc Improvements

Optimizations & Performance Improvements

Beyond the new features & integrations, we also like to introduce improvements to the platform every month based on feedback and our internal roadmap. Each of these improvements are listed below:

Platform Improvements

  • Added auto-publish controls for visual content (PR Moderation)
  • Updated Popup Tab design to work better on desktop & mobile devices (curved design, font size updates, logo update and better UX placement).
  • Updated Thank you page logic to display review coupon if no other visual coupons are enabled.

Coming Soon for April 2020

The March 2020 release focused on key improvements & new features to our experience survey platform, content syndication, gift cards and Lootly. Our goal for April 2020, is to continue with improvements to these systems, and also focus on new integrations to obtain reviews or to push content to other systems. The Lootly April release notes will be sent next week in a separate email, with additional new features and updates.

Ryan Haidinger
Ryan Haidinger

Ryan is the co-founder & CEO of TrustSpot. When he’s not thinking of new features or testing marketing campaigns, you can find Ryan at the beach surfing.

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