We’re excited to announce that our latest platform update is now live.
The November 2018 release introduces new ways to better understand your customers, customize page content and promote your best products.
Have an idea for a new feature or integration?click here to let us know.
Below is an overview of all updates in this release:
Our November release is introducing 2 new location based features. The first is the ability to see the location on each customer review within your moderation area. The second is the announcement of Review Maps. With Review Maps you can get a complete understanding of where customers are leaving reviews - anywhere in the world.
To start using Review Maps, click on: Statistics > Review Maps
You now have the ability to customize all aspects of your Thank You page including: Text, Colors, and Links.
We're also happy to announce that customers now have the ability to Write Product Reviews for other items in their order directly on the page. Deliver a overall better experience to customers by allowing them to give feedback immediately, without waiting for an email.
To start customizing your thank you page, visit: Marketing > Thank You Page
To learn more about Thank You Page customization, check out our support guide.
Promote your Top Rated, Best Sellers, Recently Reviewed or even custom selected products in a dedicated upsell area on your store. Featured Products is a new Trust Element, to help drive traffic and sales throughout your site.
Feature Products is fully customizable including Fonts, Colors, Text and Layout. To start using Featured Products click on: Trust Elements > Featured Products
To learn more about Featured Products, check out our support guide.
Rolling Coupon Expiration
With our November release we are introducing a new type of Coupon Expiration that is based on the number of days versus a fixed date. This allows you to have more control over your coupons, and also create a sense of urgency if the coupon is expiring in 30 days.
For example: If you set a coupon to expire in 30 days, this means the expiration will be generated at the time of the coupon being sent to the customer. So if the customer writes a review on Nov 1, 2018 and the expiration is 30 days, than his coupon expiration will show as Nov 30, 2018.
To learn more about our Coupon feature, check out our support guide.
New Badge Designs
We're happy to announce that 2 new badge designs have been added into the system. You can fully customize the star color, type, background and text.
The badge page will also allow you to set a custom link. When a user clicks the badge, they will be taken to this custom link versus your profile page.
To see the new badges click on: Trust Elements > Trust Badge
With every platform release, we not only focus on introducing new features but also improvements to existing items within the platform. Based on feedback, we're happy to detail out the miscellaneous improvements made to the platform in November.
Added the ability to search by Review Text in the Moderation Page
Added the ability to import product tags in bulk from the Products page.
Added the ability to select custom reviews for the Company Review Carousel
Updated review flag options
Updated Invite Customers Page (combined Direct Request & Bulk Invite into 1 screen)
Coming Soon for December
As we close out 2018, the team is focused on making improvements for post-review communication, email design, and a BIG announcement to be made soon. Our year-end survey will be sent on December 30 and is meant to collect feedback on new features & integrations, that you would like to see in 2019.