From 1
to 5
39
Reviews
Reviews
39
Recommend
10 / 10
TrustScore
8.8 / 10
Leilani Pacheco-Datta
Verified Buyer
My husband and we're celebrating our 5th anniversary
From the first contact with this company John responded
And answered all our questions. We travel extensively so
Expectations are high for us. We also live in the US so to
Know that they were based in Florida made us feel comfortable knowing if anything went wrong in France on our trip, we could just call the company (since we do not speak French) and be confident that they would be there for us. We cannot say more great things about this company. They picked us up at our hotel took us from Paris to the Bullet train first class, three hour beautiful scenic trip to Avignon/Provence. The hotel and breakfast right in the heart of town. We were then picked up by wonderful guides in
Mercedes vans they spoke several languages and we did 2 half day tours so we could explore the cute towns on our own. Would absolutely use this company wherever they do tours. Fabulous!!!!!!
From the first contact with this company John responded
And answered all our questions. We travel extensively so
Expectations are high for us. We also live in the US so to
Know that they were based in Florida made us feel comfortable knowing if anything went wrong in France on our trip, we could just call the company (since we do not speak French) and be confident that they would be there for us. We cannot say more great things about this company. They picked us up at our hotel took us from Paris to the Bullet train first class, three hour beautiful scenic trip to Avignon/Provence. The hotel and breakfast right in the heart of town. We were then picked up by wonderful guides in
Mercedes vans they spoke several languages and we did 2 half day tours so we could explore the cute towns on our own. Would absolutely use this company wherever they do tours. Fabulous!!!!!!
Lester John
Verified Buyer
John was extremely helpful and provided world class service. I emailed him daily and he responded immediately to all my questions. As a traveler, sometimes there are random questions you need to ask to put your mind to ease and John went above and beyond to answer every single one of my questions and worked hard to move around tours to fit my specific schedule. Much appreciation to John and the France.com team for making our trip a wonderful experience. Thanks for everything!
Jake Sanchez
Verified Buyer
Jake Sanchez
I came to France looking for a good time with my husband and kids, that's exactly what i ended up getting. France is such a culturally diverse place where you can absolutely enjoy many things with your family or even yourself. The Eiffel Tower tourism place was amazing and the Park was astonishing. Definitely reconsidering going over the summer with my whole family again!
I came to France looking for a good time with my husband and kids, that's exactly what i ended up getting. France is such a culturally diverse place where you can absolutely enjoy many things with your family or even yourself. The Eiffel Tower tourism place was amazing and the Park was astonishing. Definitely reconsidering going over the summer with my whole family again!
Suzanna Falorni
Verified Buyer
trip bus city tour + boat tour
the staff in the office when i collected my voucher was kind. The 1st part of the tour,on the bus,was very essential,but good. The guide on the coach was nice. It was a quick overview of Paris,good and useful to have a general sightseeing.
The 2nd part,on the boat was not so nice,first of all the crew not kind,they obligate people standing on the entrance to force a smile to take a picture,without approval. No hearphones,but an old kind of device,which was uncomfortable. The boat itself also not very pleasant.
the staff in the office when i collected my voucher was kind. The 1st part of the tour,on the bus,was very essential,but good. The guide on the coach was nice. It was a quick overview of Paris,good and useful to have a general sightseeing.
The 2nd part,on the boat was not so nice,first of all the crew not kind,they obligate people standing on the entrance to force a smile to take a picture,without approval. No hearphones,but an old kind of device,which was uncomfortable. The boat itself also not very pleasant.
Brittany
Verified Buyer
Over-priced
It was nice to skip the lines at the Moulin Rouge and have seats towards the front, but other than that there were no perks to reserving through this company.
I knew that it was more expensive than booking on my own, but I wanted the security of a ride home late at night and decided to go through this company. First of all, the tickets are cheaper if you buy them at the Moulin Rouge, and the river cruises are as cheap as 7 to 14 euro.
What was irritating was how much TIME everything took. I am ok with taking my time and relaxing--but there was no need for this tour to be as long as it was. We waited around after the cruise for a half hour to "eat," but I though it would be a better use of time to move on to another nearby tourist destination--like the Arc du Triumph. Paris is not that big of a city, and all that extra time spent driving between locations/waiting was not necessary if only to pad the time and make you feel like you go your money's worth.
The show was good though.
It was nice to skip the lines at the Moulin Rouge and have seats towards the front, but other than that there were no perks to reserving through this company.
I knew that it was more expensive than booking on my own, but I wanted the security of a ride home late at night and decided to go through this company. First of all, the tickets are cheaper if you buy them at the Moulin Rouge, and the river cruises are as cheap as 7 to 14 euro.
What was irritating was how much TIME everything took. I am ok with taking my time and relaxing--but there was no need for this tour to be as long as it was. We waited around after the cruise for a half hour to "eat," but I though it would be a better use of time to move on to another nearby tourist destination--like the Arc du Triumph. Paris is not that big of a city, and all that extra time spent driving between locations/waiting was not necessary if only to pad the time and make you feel like you go your money's worth.
The show was good though.
Lance Hayes
Verified Buyer
Great tour
Had a great time and great tour, I'd do that again in a heart beat!!
Had a great time and great tour, I'd do that again in a heart beat!!
Sharon Schwartz
Verified Buyer
a wonderful day
The guide at Versailles was excellent and fought the crowds for us to get the best views. The instructions to the meeting place for us to meet to take the train was unclear with two addresses on the voucher. Once we met the leader got us on and off all the trains and safely to Versailles. We were glad we got the transportation tickets to return on our own and at our own time. We spent time in the gardens and enjoyed the day. Bring your own food to eat in the garden after the tour. great day, well priced
The guide at Versailles was excellent and fought the crowds for us to get the best views. The instructions to the meeting place for us to meet to take the train was unclear with two addresses on the voucher. Once we met the leader got us on and off all the trains and safely to Versailles. We were glad we got the transportation tickets to return on our own and at our own time. We spent time in the gardens and enjoyed the day. Bring your own food to eat in the garden after the tour. great day, well priced
Andrew Frankhouser
Verified Buyer
aweful
Worst booking experience ever and far too many things went wrong to even account for. They booked our trip to the Louvre on Sunday after we were set to arrive, leaving 1 hour to get from the airport to the Louvre and see all the art. The two days for hop on hop off bus tickets couldn't be used. When we showed up to the tour for Versailles we were told there would be no tour that day and we had to pay (again) for our own way and tickets to Versailles. Only our trip to the Eiffel tower was able to be used. So we paid for a tour of the Eiffel tower, tour of the Louvre, two days of hop on hop off bus access, and guided tour of Versailles. We received, tour of the Eiffel tower, tickets to the Louvre. 50% is far from a winning record.
Worst booking experience ever and far too many things went wrong to even account for. They booked our trip to the Louvre on Sunday after we were set to arrive, leaving 1 hour to get from the airport to the Louvre and see all the art. The two days for hop on hop off bus tickets couldn't be used. When we showed up to the tour for Versailles we were told there would be no tour that day and we had to pay (again) for our own way and tickets to Versailles. Only our trip to the Eiffel tower was able to be used. So we paid for a tour of the Eiffel tower, tour of the Louvre, two days of hop on hop off bus access, and guided tour of Versailles. We received, tour of the Eiffel tower, tickets to the Louvre. 50% is far from a winning record.
D. Witt
Verified Buyer
This tour was awful.
The tour guide seemed hungover, did not know much and kept repeating meaningless information. His directions were poor and he failed to conduct a worthwhile tour. The sights and format were good and had we encountered a good guide, this tour could have been extraordinary. Because of this experience I would not recommend wasting money on this tour.
The tour guide seemed hungover, did not know much and kept repeating meaningless information. His directions were poor and he failed to conduct a worthwhile tour. The sights and format were good and had we encountered a good guide, this tour could have been extraordinary. Because of this experience I would not recommend wasting money on this tour.
Response from France.com
Aug 20, 2014
Thank you for your honest review. We're really sorry the tour did not live up to your expectations. We have sent this information to the operator to let them know about your review of the guide who conducted this tour.
Robert Robuck
Verified Buyer
An outstanding tour, led by an outstanding tour guide.
We boarded our bus in the Caen train station, were escorted to the Caen
WWII Museum where we had a great tour with our guide, although the crowds were quite large. Then we boarded a smaller coach for our three-hour tour of five sites, including the American cemetery at Colleville-sur-Mer. Our guide spoke fine English and his commentary was well researched and presented in an engaging manner. He had many photos to
augment his discussion. We had just the right amount of time to visit each
site before returning to the Caen train station. I would recommend this tour company to anyone wishing to visit these Normandy sites.
We boarded our bus in the Caen train station, were escorted to the Caen
WWII Museum where we had a great tour with our guide, although the crowds were quite large. Then we boarded a smaller coach for our three-hour tour of five sites, including the American cemetery at Colleville-sur-Mer. Our guide spoke fine English and his commentary was well researched and presented in an engaging manner. He had many photos to
augment his discussion. We had just the right amount of time to visit each
site before returning to the Caen train station. I would recommend this tour company to anyone wishing to visit these Normandy sites.
Janice Briggs
Verified Buyer
Disappointing
Wanted to take a trip to visit the British Sector D-day sites, but no joy, despite the efforts and helpfulness of Elodie ( thank you ). Opted instead for a trip to Mont St Michel. Spectacular place, but extremely commercialised. Disappointing tour guide though, as English expression was limited. Neither lunch nor entrance to the monastery was included, so it worked out a quite pricey experience.
Wanted to take a trip to visit the British Sector D-day sites, but no joy, despite the efforts and helpfulness of Elodie ( thank you ). Opted instead for a trip to Mont St Michel. Spectacular place, but extremely commercialised. Disappointing tour guide though, as English expression was limited. Neither lunch nor entrance to the monastery was included, so it worked out a quite pricey experience.
Response from France.com
Aug 15, 2014
We're sorry you did not enjoy the tour to Mont-Saint-Michel. While it is certainly a very commercialized place, it's also a sight that is really unique. The tour you booked is really only a shuttle service to the Mont-Saint-Michel. This did not include either the entrance to the Abbey nor lunch, but this most certainly clearly displayed on the tour page. It may appear pricey, but your other choices would be to either take public transportation from Caen or Bayeux -- cheaper, but there is no English-speaking assistance whatsoever -- or rent a car -- which for one person only would have turned a lot more expensive...
Howard Hoffman
Verified Buyer
Terrible guide
Guide was rude, arrogant, and uninformed. He said he had left school at 17, and was giving us his version of D-Day. To say it differed from reality would be a huge understatement. When asked about various monuments we encountered he said he did not know what they were. He wasn't "into" them.
Guide was rude, arrogant, and uninformed. He said he had left school at 17, and was giving us his version of D-Day. To say it differed from reality would be a huge understatement. When asked about various monuments we encountered he said he did not know what they were. He wasn't "into" them.
Response from France.com
Aug 14, 2014
Thank you very much for sharing this information with us. We choose our partners very carefully and our standards are the highest in the industry. We will certainly pass this review to the guide and our local partner, and we're sorry that the tour was marred by your guide's utter lack of professionalism.
Richard Van Dalen
Verified Buyer
Not as well as I hoped
Normandy is amazing. Our only problem was that the other people were Canadian so they spoke French and since our guide as French, he decided to pretty much stick with that language. They also spoke English so the French was more for the guide than for us. He was supposed to be an English speaking guide.
His knowledge of the area was okay but the other man on the trip and I were better at explaining what happened on each beach. However, I wanted to get to Normandy and made it so that was the great part.
Normandy is amazing. Our only problem was that the other people were Canadian so they spoke French and since our guide as French, he decided to pretty much stick with that language. They also spoke English so the French was more for the guide than for us. He was supposed to be an English speaking guide.
His knowledge of the area was okay but the other man on the trip and I were better at explaining what happened on each beach. However, I wanted to get to Normandy and made it so that was the great part.
Rae Rose
Verified Buyer
Great way to see the French Riviera in a Day.
This is the tour you want to take on day one of your arrival to figure out which part of cote d'azur you want to return to. It's a great way to orient yourself. Our guide wasn't quite as knowledgeble on certain historical issues and the SUV was severely uncomfortable, but all in all, it was a pretty good tour. It's basically a guided van around the coast.
This is the tour you want to take on day one of your arrival to figure out which part of cote d'azur you want to return to. It's a great way to orient yourself. Our guide wasn't quite as knowledgeble on certain historical issues and the SUV was severely uncomfortable, but all in all, it was a pretty good tour. It's basically a guided van around the coast.
Bob Ferguson
Verified Buyer
Did what they said would do, stepped quickly up when last minute problem arose and fixed it.
These folks did a remarkable job, all on the internet and phone, to make my trip go smoothly. Their price seemed steep to start, but upon reflection after it was over and I had seen European prices first hand, I certainly got all that I paid for. And I would deal with them again!
These folks did a remarkable job, all on the internet and phone, to make my trip go smoothly. Their price seemed steep to start, but upon reflection after it was over and I had seen European prices first hand, I certainly got all that I paid for. And I would deal with them again!
Laura
Verified Buyer
Great Experience
Booked a day trip to Champange. The coach was comfortable, the guide was very informative and the visits to both Moet and Mumm were fantastic. I highly recommend this tour.
Booked a day trip to Champange. The coach was comfortable, the guide was very informative and the visits to both Moet and Mumm were fantastic. I highly recommend this tour.
Joan H. Smith
Verified Buyer
The perfect way to grasp The Dordogne
I went on line back in April to research how best to see The Dordogne
without having to navigate on our own. I feel so fortunate to have come
upon this tour and also the one we enjoyed the next day. Everything
worked and was so well planned. An important aspect were our two
guides, Anneliese and Marion. They were so enthusiastic and articulate,
open to warm conversation and lots of insight into what we were seeing.
Truly, you could not find any better way to make the acquaintance of
this history-rich area than with these tours.
I went on line back in April to research how best to see The Dordogne
without having to navigate on our own. I feel so fortunate to have come
upon this tour and also the one we enjoyed the next day. Everything
worked and was so well planned. An important aspect were our two
guides, Anneliese and Marion. They were so enthusiastic and articulate,
open to warm conversation and lots of insight into what we were seeing.
Truly, you could not find any better way to make the acquaintance of
this history-rich area than with these tours.
Cynthia Blankenship
Verified Buyer
OH LA LA, VIVE LA FRANCE!
I used FRANCE.COM a couple of years ago for my dream trip to France. I was NOT disappointed!!! I worked with John, who was amazingly insightful, helpful, etc. There was only 1 disappointment, in that the cooking class we paid for was cancelled. I never followed up to seek a refund for that excursion. While there were a couple of other hiccups, it was totally on my part. This was the ABSOLUTE BEST trip I've ever taken. It met or exceeded every expectation I had. I HIGHLY recommend your company to anyone wanting tours without the limitations of tours. This was so much more personal, especially the tours we were on in Normandy. INCREDIBLE!!! If anyone is interested, I would be happy to share my itinerary with you.
I used FRANCE.COM a couple of years ago for my dream trip to France. I was NOT disappointed!!! I worked with John, who was amazingly insightful, helpful, etc. There was only 1 disappointment, in that the cooking class we paid for was cancelled. I never followed up to seek a refund for that excursion. While there were a couple of other hiccups, it was totally on my part. This was the ABSOLUTE BEST trip I've ever taken. It met or exceeded every expectation I had. I HIGHLY recommend your company to anyone wanting tours without the limitations of tours. This was so much more personal, especially the tours we were on in Normandy. INCREDIBLE!!! If anyone is interested, I would be happy to share my itinerary with you.
Annie Bardelli
Verified Buyer
Beautiful day trip to Giverny and Auvers sur Oise!
We booked our Giverny/Auvers sur Oise trip with France.com. . Elodie at France.com was most helpful in assisting us with our booking. She answered any questions I had in a timely manner and was so very nice. The company that handled the trip was fantastic. Our tour guide, Isabelle was incredible! We had a wonderful day with her. She was so knowledgeable about Monet and Van Gogh, French history, Paris...everything! It was a very memorable day. I highly recommend this excursion. It was worth every euro!
We booked our Giverny/Auvers sur Oise trip with France.com. . Elodie at France.com was most helpful in assisting us with our booking. She answered any questions I had in a timely manner and was so very nice. The company that handled the trip was fantastic. Our tour guide, Isabelle was incredible! We had a wonderful day with her. She was so knowledgeable about Monet and Van Gogh, French history, Paris...everything! It was a very memorable day. I highly recommend this excursion. It was worth every euro!
Susan Swartz
Verified Buyer
Wonderful Evening
We had a wonderful cruise on the Seine River on the Don Juan II. The sun set with beautiful colors just as we were passing the Eiffel Tower. The food and service were excellent, and the modest number of passengers made for a relaxed cruise.
We had a wonderful cruise on the Seine River on the Don Juan II. The sun set with beautiful colors just as we were passing the Eiffel Tower. The food and service were excellent, and the modest number of passengers made for a relaxed cruise.
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