Kollect
Public Services
4.8 From 1 to 5
371 Reviews
Overall Ratings
5 Stars
338
4 Stars
16
3 Stars
5
2 Stars
5
1 Star
7
  • 371 Reviews
  • 10 / 10 Recommend
  • 9.7 / 10 TrustScore
Jul 29, 2019
I used Kollect's junk removal service today, the two lads were great, very helpful and they had the whole garden cleared up in no time at all! Reasonable prices and all the work is done for you-highly recommended service..
Jul 29, 2019
Fast, friendly and affordable service from a customer-focused local company. Unlike other companies who often leave bins blocking the footpath, Kollect always put them back right where you left them. The Junk Removal guys do a quick job and you don't even need to be at home. Highly recommended!
Jul 27, 2019
Fantastic service. Would highly recommend Kollect. Customer service is brilliant.
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Response from Kollect
Jul 28, 2019
Thank you so much for your kind words 😁 Hope you enjoy the rest of your weekend 😄
Jul 27, 2019
Super service from start to finish! From the girls in the office to the lads collecting, professional, courteous and easy to deal with. Great value for money, will definitely be calling again. Highly recommend Kollect!
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Response from Kollect
Jul 27, 2019
Hi Maria, Thank you so much for your kind words. Glad Dave and Brandon got you all sorted. Have a great weekend 😀🙌
Jul 26, 2019
Super service from start to finish. Very friendly phone calls. The guys that collected the rubbish were great, just told them what was to go and within a few mins it was gone.
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Response from Kollect
Jul 26, 2019
Thanks a million for this Alison. Delighted you were happy with the service. We really appreciate the kind words :)
Jul 25, 2019
Kollect came up first in our search for a service provider. Us being from South Africa, we had no idea how it worked and the team were very responsive and helpful. Kollect has competitive prices and the customer service is next level! We missed our collection day (horror when you've had visitors and its full to the brim!) and we not only got a personalised text to say the driver noticed our bin wasn't out but we got a collection day within two days to ensure we didn't sit with a big mess! We are very happy with Kollect - keep up the good work!
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Response from Kollect
Jul 26, 2019
Hi Jessica, Thank you so much for your kind words, it means the word to us 😘
Jul 24, 2019
What a fantastic idea for a Skip Hire company to undertake! I'm delighted that I can order a van with two men onboard to fill it up providing what is in effect a double service of collecting and bringing away the rubbish. No need for skips to be around for a couple of days and also I love the fact that you only pay for what they actually collect! Great idea and I'm happy that I know I'm dealing with a reputable company that will dispose of everything properly as I've heard a few bad stories about 'man with a van' collecting the rubbish and unfortunately not disposing of it in a proper way. Delighted with this.
Jacinta King
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Response from Kollect
Jul 24, 2019
Hi Jacinta, Thank you so much for your kind words. Im glad the guys got you all sorted 😁 Enjoy the rest of your day 🙌
Jul 22, 2019
I had very bad experience. I ordered new bin a good month ago. Still waiting. I keep calling and they keep telling me that they will ring me back with an update. Noone ever calls with an update. I paid €45 for bin and service fee. Received no service.

Update:
They offered to take my rubbish bags without fee until I receive the bin. I was assured that I will get my bin this week. Many thanks to Meghan who took the matter into her hands and resolved it. She deserves to be awarded for her efforts.
Jul 21, 2019
We initially spoke with Con regarding possibly using the Kollect services for junk removal of a house we vacated.
Calling them back I got in touch with Tom who was extremely helpful!
Their charges were fair, and their planning was excellent.

It was taking me a few days to get everything together in the house.
Tom was very patient and very polite on the phone during every discussion we had about the removal process.
His team then arrived on time, on the date they promised.

They swiftly removed all the required junk out from the house for us.
I had been panicking about how to get everything done, but after Tom's help, I had no worries and everything went smoothly.
Thanks Tom!

I would highly recommend Kollect for anyone looking for a fair and efficient junk removal company.
Tom in particular was awesome to deal with.

Note to his managers -> I highly recommend giving him a bonus or a day off! He's earned it!

Thanks again guys, much appreciated!
-Ezgi
Jul 21, 2019
5 Stars ***** to Kollect

Simple and efficient set up process via a phone call.
Thank you to Mark and Tara for friendly customer service and advice.

One phone call and my bin which
-which another utility failed to lift twice- was collected within a day of registering with Kollect .

I do not require a bin lift every week .
I want my bin collected when it is full and Kollect offer this service.
I will save money by availing of this company’s collection services.

Good luck and thanks to all at Kollect.
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Response from Kollect
Jul 21, 2019
Thanks you so much for your kind words. Welcome to Kollect, Thank you for chossing us 😁 I will pass your kind words onto Tara Potter and Mark Doyle enjoy the rest of your weekend 🙌
Jul 20, 2019
We’re waiting nearly four weeks for our bins to get delivered. We joined Kollect in February and while there was a wait for the bins we still had bins from the previous company so it was not an issue. For the most past the service was fine. Unfortunately some teenagers stole our bins on bonfire night and we had to order new ones. We paid sixty Euro and were advised it would take up to ten working days. On multiple occasions we called Kollect and they said they would call us back right away and then didn’t. When we did finally insist on speaking to someone on our call they told us they have a massive backlog and do not have any estimated time as to when we will get bins. As you can imagine quite a lot of rubbish builds up over 4 weeks and to be told they don’t know when we can get bins, with no real explanation why is crazy. We thought Kollect would be better value and better than other rubbish services but it’s not looking that way. Regretting switching. We’re stuck now as if we try to go back to another company we’ll have to begin the process again although we’ll have to if Kollect can’t provide the service we’ve paid for.
Jul 19, 2019
Kollect is a great friendly and efficient service .....i just wanted to get rid of one item.....i got prompt attention .....i strongly recommend them 100%
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Response from Kollect
Jul 19, 2019
Hi Rosaleen, Thank you so much for your kind words 😁 Glad you got sorted 🙌
Jul 18, 2019
Absolutely shambolic service! Kollect is a great idea in theory but in practice, poor communication and a lack of empathy from the customer service team, make Kollect a very frustrating company to deal with. I’m leaving this review now as this is not the first time this situation has occurred and if Kollect want to preach (quoted from their website) to deliver “wow through customer service” and to “strive to be straight up and always do right by their customers” then they need to use this example to GET THEIR HOUSE IN ORDER! Here’s what happened:

- Recycling bin booked on 26th June, confirmation received for collection on 3rd July
- Before 3rd July, received generic text saying collection day would be changing to Fridays. No re-confirmation of bin booking sent
- 3rd July BIN NOT COLLECTED
- Contacted customer service team who said the bin would be collected on 12th July
- We contacted customer service on the online chat on 11th July to REMIND THEM TO COLLECT OUR BIN!
- 12th July BIN NOT COLLECTED – third party collector had reported the bin not there – IT WAS!
- 13th July we contacted Kollect customer services, spoke to Megan, were promised a call back, eventually received on 15th July
- Promised the bin would be collected on 16th July and Megan would call to check it had been. NO BIN COLLECTED AND NO CALL RECEIVED. Third party collector had reported the bin not there again – IT WAS!
- Contacted customer service team again, spoke to Tara on online chat, promised Megan would call first thing in the morning. We contacted customer services on the online chat TWICE on the 17th July before Megan eventually called to say the bin would be collected on Friday 19th July – now waiting to see if the bin will be collected, not feeling hopeful!

Kollect, either your customer service team are lying to customers about collection days or your third party collectors are lying about bins not being out – WORK IT OUT AND FIX THE PROBLEM!
Jul 15, 2019
we pay when our bin is full that may be anything from once a week to once a month . we ring it in pay it's emptied simple no contracts no paying if we are away on hollidays .. PAY FOR A SERVICE
NOT FOR A CON TRACT
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Response from Kollect
Jul 18, 2019
Thanks so much for your feedback! Glad to your hear you love our service 🙌
Jul 09, 2019
thanks so much to Sean. made the job look easy and he's very fast 😊 highly reccomend kollect
Jul 08, 2019
Hi i had my Rubbish collecting fron kollect and they were fantastic and all removal in a jiffy and a lot cheaper than a skip will get again and will recommend to all
Jul 05, 2019
Brill service, thanks a mill for helping me with my clear out. So thrilled to have all my rubbish gone.
Jul 05, 2019
The guys from Kollect are great. I got a job done great price and the fellas that came out left the back looking spotless. The girl Valerie I booked in with was lovely great manor about her and very friendly. I will def book in again thanks. great service
Jul 03, 2019
We wasn't about to put the bin back in our garden after being emptied today.
My husband asked Johnny yesterday If the lads could put it away for us.
THANK YOU Johnny and team
Jun 30, 2019
Got these lads for junk removal today. Good job, good price, no hassle.
About Kollect
Kollect Ireland > https://kollect.ie ---------------------------------------- Kollect UK > https://kollect.co.uk ---------------------------------------- Kollect's business model is similar to Uber, the on-demand taxi platform, but instead of moving people, we move waste. We have a national network of trusted independent waste contractors for Bin Collection, Skip Hire and Junk Removal in Ireland and the UK. Kollect is the easier way for consumers to get their waste collected. For Bin Collection - there are no Annual Fees, no Monthly Costs, its just pay when your bin is full. Smaller households can save up to 40% by switching to this model. For Skip Hire - we have a national service, where we give instant access to the most trusted and nearest skip operators in the country at the most competitive rates. For Junk Removal - this is a simple, low cost alternative to skip hire. For more information, visit our Irish website see here: https://kollect.ie/ and visit our UK website here: https://kollect.co.uk
Kollect is a Verified Merchant
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info@kollect.ie
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