Rosenthal Online Store Other
4.5 From 1 to 5
947 Reviews
Overall Ratings
5 Stars
724
4 Stars
102
3 Stars
34
2 Stars
30
1 Star
57
Reviews 947
Recommend 9 / 10
TrustScore 9.09 / 10
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Denise Grant
Jul 20, 2021
Verified Buyer
Rosenthal website was easy to navigate with a vast selection of items that I was looking for. Packaging was great as was the shipment timing.
Branka Minic
Jul 12, 2021
Verified Buyer
Ordering was simple and efficient. The China is beautiful!
Carol Richard
Jul 08, 2021
Verified Buyer
Quick turnaround on our order and everything was packed so carefully!
tatyana ryutov
Jul 05, 2021
Verified Buyer
Sent plates of a wrong style, never responded to my message. Will ask my credit card to help resolve this matter.
Caroline Lee
Jul 03, 2021
Verified Buyer
Great experience! Ordering online was easy. Items arrived quickly and in perfect condition.
Belinda May
Jul 03, 2021
Verified Buyer
I STILL don’t know if my gift delivered. Tracking does not work.

And remarkably, they had no place for me to add a wedding gift card (basic Rosenthal small gift card)!!!

I will say I complained to customer service and that guy was FANTASTIC.

I personally own 12 or 15 Versace pieces from Rosenthal. I will think twice before I ever give another Rosenthal gift
Matthew Balough
Jun 29, 2021
Verified Buyer
Plate was a little dirty on the bottom, otherwise good experience
Debra Knotek
Jun 24, 2021
Verified Buyer
web experience good but still haven't received my product and don't know when it's coming.
Marie Josee Marquis
Jun 24, 2021
Verified Buyer
Everything went so well ! We ordered from Canada .. We weren’t sure about the delivery and all !
Thank you
Maria Toepfer
Jun 22, 2021
Verified Buyer
I give you a 5 out of 5 for the prompt and excellent personal support when my order got out of whack.

I give the site a 2-3 for the difficulty in placing the proper order. It was difficult to tell from images what bowls I had and thus what ones I needed to order to replace them. I have a 2-3" high and 5' across bowl ... turns out it might be a fruit bowl. But on the site - a top down view of the cereal bowl that says it measures between 3-8" across... I knew the soup bowls were wide - so assumed this was the next size down. Turns out they were 5' across (same diameter) as my bowls - but when they arrived they were also 5-6" tall. A side image of the bowl would have prevented me from ordering the incorrect one. ETC.

Ultimately - I love all my Rosenthal and Rosenthal line dinner ware - and would totally recommend you all to friends. BUT - the website and ordering needs to evolve.

with that said "Christopher" was amazing and a huge help and I look forward to hearing from him soon about my ... fruit bowls (??)....
Vijay Bharadwaj
Jun 22, 2021
Verified Buyer
Extremely happy with a professional delivery of stemware in quick time and safely too.
Leila Banijamali
Jun 21, 2021
Verified Buyer
Loved the shopping experience - everything was well-packaged and arrived in perfect condition. I purchased Rosenthal dishes over 20 years ago and have never had to purchase a replacement set - they will last a lifetime and become heirloom pieces. You really get what you pay for!
Garry Miller
Jun 17, 2021
Verified Buyer
FedEx ground shipping is a nightmare !!!
William Lee
Jun 16, 2021
Verified Buyer
Shipped me the wrong item!
Bronwyn Jardine
Jun 15, 2021
Verified Buyer
Amazing dinnerware, amazing service. Fas!
Unfortunately 2 bowls were damaged on arrival, however after reporting the defect, we were assured that we would get a replacement within 24 hours. This is fantastic, quick and efficient.
Elizabeth Arnold
Jun 10, 2021
Verified Buyer
Excellent service. Item was shipped quickly.
Christine Wilhelm
Jun 09, 2021
Verified Buyer
Received my wine glasses today and they are beautiful! Just the right size. Looking forward to putting them to good use!
Matthew Anderson
Jun 08, 2021
Verified Buyer
Absolutely beautiful, honestly breathtaking pieces. I’m so happy I purchased these for my collection and plan on adding more soon.
Jeannie Grussendorf
Jun 08, 2021
Verified Buyer
Fast shipping, carefully packaged, great service. Thanks
Steven Schendel
Jun 06, 2021
Verified Buyer
Very pleased with purchase! Thanks!
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the “Trend Factory” with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection “Rosenthal meets Versace” with its luxurious porcelain services and exclusive gift ideas. TRADITION IN DESIGN Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities – privy councillor Philipp Rosenthal and his son Philip Rosenthal – until well into the 1970’s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations – shaped by design and the encounter with art and culture – stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects. "Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era – but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times." Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST
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