Trabuh LLP Travel
4.8 From 1 to 5
20 Reviews
Overall Ratings
5 Stars
18
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
Reviews 20
Recommend 10 / 10
TrustScore 9.6 / 10
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Patricia Lyon Mokhtarian
Jun 04, 2018
Verified Buyer
Very good communication between company and customer, and everything worked as desired/expected. I highly recommend Trabug if you want an inexpensive and relatively carefree option for mobile phone functionality while in India for a short time.
Response from Trabuh LLP
Jun 04, 2018
Thank you Patricia!
Catherine Cooper
May 30, 2018
Verified Buyer
I rented a Trabug handset with hotspots and my son I used it during our 17 day stay in India. I had been a bit sceptical about the whole thing but it was very reasonably priced so not a huge risk.
We arrived at our hotel in Delhi around 1am and the unit was waiting for us at reception. We quickly got it up and running the next morning and it proved invaluable. Having an Indian number means you can access lots of useful Indian travel features such as Uber and Ola. We also booked buses and trains. We did use up our data quota (1GB per day) once or twice but we were often able to use WiFi to save the data allowance.
At a cost of $2.99 per day as opposed to my service provider wanting to charge me £3 per MB of data it was so worth it.
Checkout was smooth and easy too and I have received my deposit back within a couple of days of returning the unit.
Highly recommended
Response from Trabuh LLP
May 30, 2018
Thank you Catherine. We are so glad that you liked Trabug.
Sophie Haley
May 15, 2018
Verified Buyer
At first I was a bit hesitant of using Trabug- wondering if it would be a reliable service and fulfil my needs. I’m delighted to say it absolutely exceeded expectations. I went travelling with friends around the South of India for 8 weeks and decided I wanted a phone with me for maps, emails etc. I organised for it to be dropped off at my hostel in Mumbai (which was actually a nightmare to find) and the phone was there waiting for me, no issues at all. Very easy to set up and use. An absolute life saver when lost or trying to organise hotels/transport. The built in apps were so useful and I don’t think I could have managed the trip without it. I should mention that a few weeks into my trip I found my 4G/3G data had stopped working, but I connected to WiFi and contacted Trabug about my problem and they reset the phone remotely and sorted the issue quickly and efficiently! If you’re worried about how to sort a phone for your trip abroad, look no further!!! Thank you Trabug for helping me make my travels so much easier!! Would recommend and definitely use again!
Response from Trabuh LLP
May 15, 2018
Thank you Sophie for such a detailed review. It will help other travelers considering Trabug. Glad we could be of help.
Amaro Manuel Ribeiro Farinha
May 09, 2018
Verified Buyer
Excelent service. The phone was at hotel when arrive to Índia. Everything worked excelent. Thank you.
Response from Trabuh LLP
May 09, 2018
Thanks Amaro!
Zung Vu
May 03, 2018
Verified Buyer
Without the travelbug phone, I’m sure I wouln’t have had a good experience in India. The phone helps a long way, including 3G everywhere (and fast!), calls, and taxi hailing apps such as Uber and Ola. Small troubles were solved quickly by the staff, who were very helpful via e-mail communications. I’d recommend to book Travelbug well in advance because the postal service could take a while.
Response from Trabuh LLP
May 03, 2018
Thank you!
Rich Newman
Apr 26, 2018
Verified Buyer
they worked quickly and communicated well...whenever I had a question it was quickly answered...the device worked well also
Response from Trabuh LLP
Apr 26, 2018
Thanks!
Richard Bennett
Apr 25, 2018
Verified Buyer
I found the whole business of renting a phone from Trabug to be a delight. I am in my sixties and the mobile I use at home is very old and very basic, so installing a Sim card would probably have been a nightmare. I was using AirBnB and so I was a bit worried as to whether they would deliver to and pick up from private addresses. It was not a problem. The parcel was waiting for me on arrival, and pickup was not an issue. The phone worked really well. The apps were spot on, they even installed the AirBnB app for me. I had a minor problem with the phone while I was there but an email to the support team sorted me out in less than a day. The quality of photos it took was fine and I had no problem transferring them to Google Drive. Setting up email was a breeze and having Google Maps made navigating around the streets and bazaars in Varanasi dead easy. I Skyped home to the UK using 4G for a lot less than it would have cost using my UK phone, so it's 5 stars from me. Thanks Trabug.
Response from Trabuh LLP
Apr 25, 2018
Thanks Richard!
Brad Phillips
Apr 24, 2018
Verified Buyer
We were very pleased and happy that we utilised the Trabug phone during our recent trip to India.

The GPS and data came in handy on numerous occasions.

I certainly will be recommending it to my friends and family should they head that way in the future.
Response from Trabuh LLP
Apr 24, 2018
Thanks Brad!
Michael Willia Haaf
Apr 22, 2018
Verified Buyer
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Response from Trabuh LLP
Apr 22, 2018
Thanks!
Maxime Portugais
Apr 16, 2018
Verified Buyer
I used trabug for my recent trip to India. very cheap for the amount of data in my opinion. Perfect solution for me since my phone doesn't support the bands that are available so i couldn't just get a sim card. the phone was there at my hotel when i arrived and i just had to leave it when i left. the connection was not great at some places but that has nothing to do with trabug.
Response from Trabuh LLP
Apr 16, 2018
Thank you Maxime!
Denise Hessenkamp-Affolter
Apr 13, 2018
Verified Buyer
.
Response from Trabuh LLP
Apr 13, 2018
Thanks!
Bernice Varona-Soriano
Mar 16, 2018
Verified Buyer
Easy transaction, with everything explained and arranged, and responded quickly too to my concerns.
Response from Trabuh LLP
Mar 16, 2018
Thanks Bernice!
Kurien Samuel
Mar 02, 2018
Verified Buyer
Trabug is a quick solution vs trying to get a local sim card. Trust me, you will waste a minimum of 3 business days going after the latter option. The booking process was initially testy. I'd sent in supporting documents, earlier than requested. After a barrage of systemic messages asking for documents already sent in, they backed off thereon. The delivery, set up, return process was excellent. Occasional call drops, while roaming between Kerala, Karnataka. However as a solution, I give Trabug full marks and would recommend it to all short term visitors to India. Well done TeamTrabug!
Response from Trabuh LLP
Mar 02, 2018
Thank you!
Deb Reinhart
Feb 24, 2018
Verified Buyer
I am thrilled that I discovered Trabug before my India trip in January 2018.

I hadn't realized how much Indian’s do business on their phones. Even a bus reservation involves a text message or call from the driver 15 minutes before arrival confirming pick up location!

Registering with Trabug was simple. After a few brief emails I received the phone number and was able to share it with family before I left Canada. The phone was waiting at my first hotel. The Hotspot was particularly useful in train stations, etc., and several of us used it.

We alway hear about the good service that Indian travellers enjoy, but Trabug is an exceptional service.

All the Trabug staff were super courteous and helpful, even providing some quick Android help for an iPhone user. Thanks Trabug!
Response from Trabuh LLP
Feb 24, 2018
Thank you Deb! Your review will help others.
Scott Miller Berry
Feb 22, 2018
Verified Buyer
I recently travelled to India and after emailing Trabug a number of times with questions and reading online reviews, I rented a phone with the power plan for 2 weeks. the communication in advance was excellent. all questions were answered. overall the phone functioned perfectly while I was in Bangalore, Goa and Bombay; great data plan/coverage. easy shipping and pickup (from separate locations) and prompt confirmation the phone was returned safely.

overall an excellent experience and would definitely rent again next time I'm lucky to visit India! Thanks @Trabug !
Response from Trabuh LLP
Feb 22, 2018
Thanks Scott. Grateful.
Ron Spencer
Feb 17, 2018
Verified Buyer
Used Trabug in October-November. Phone was waiting for me at our hotel in Jodhpur and I left it 3 1/2 weeks later at our last hotel in Delhi. A great system. Help was always at hand with very friendly advice. Will definitely use Trabug again.
Response from Trabuh LLP
Feb 17, 2018
Thanks Ron!
Graham Platt
Feb 12, 2018
Verified Buyer
Hired a phone off trabug for 2 weeks. It did everything it said it would. An absolutely brilliant service, I would definitely hire again and would recommend to anyone. Well done trabug.
Response from Trabuh LLP
Feb 12, 2018
Thanks Graham!
Michael David
Jan 22, 2018
Verified Buyer
Had a number of issues with the sales techniques and the phone, issues were usually dealt with quickly but overall had a poor experience, when the contract ran out both myself and my traveling companion opted for local sim cards which where 10 times cheaper and more convenient.

Overall it has potential but price is a major issue and in my opinion sales tactics are poor.
Response from Trabuh LLP
Jan 22, 2018
Hi Michael, please respond our customer experience team. Thanks!
Christopher Rigby
Jan 22, 2018
Verified Buyer
As India gets more advanced a smart phone makes life a lot easier. I used the trabug unlimited data plan and it was great. I could then leave my SIM card in my phone for all the important txt verification codes that credit cards need these days.
Response from Trabuh LLP
Jan 22, 2018
Thanks Christopher!
Marina Bhargava
Jan 22, 2018
Verified Buyer
Very useful service! Good communication and affordable
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