Triple F.A.T. Goose Clothes
1.5 From 1 to 5
2 Reviews
Overall Ratings
5 Stars
0
4 Stars
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3 Stars
0
2 Stars
1
1 Star
1
Reviews 2
Recommend 2 / 10
TrustScore 3 / 10
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TanyaT
Jan 16, 2024
AVOID! SMELLY POOR QUALITY JACKETS AND OBNOXIOUS CUSTOMER SERVICE!

The jacket delivered to me was unsuitable because of its disgusting odour. I requested a return and the customer service rep I liaised with (Ralph), was rude, obnoxious and utterly unapologetic. He did not offer me a replacement jacket or express any accountability for sending me a odorous jacket, which had clearly been in storage for months and had that damp/fishy smell typical of products that have been in storage too long. He told me to return the jacket to him (from London) and then refused to cover the return postage costs. I paid £40 in delivery fees to acquire this jacket and Ralph refused cover the return costs of £20, despite me willing to compromise and share 50% of the postage costs. When I told him I would start a case with American Express to recoup my postage costs (luckily, I had purchased the jacket with Amex who have an excellent fraud team) Ralph told me to go ahead, and STILL refused to even offer to pay me £20 back! This company is appallingly poor in their treatment of customers and will take no responsibility AT ALL for their poor quality items or customer service.
JoannaR
Jan 12, 2023
The jacket was nice but was not well described. It was VERY A - line and ended up fitting on top and being way to wide on the bottom. Downsizing would not have helped since the top fit nicely. I had to pay for return shipping. I know the policy states that but...had they described the coat properly, I would not have ordered it. Also somehow the pictures don't show it to be so wide either. I also waited 40 minutes to get someone via chat. unless you are sure you want an item and it will fit, I would not buy from them
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